Complaints

If you are unhappy with any aspect of our service, we want to be the first to know. Your client care letter gives you the name of the person with overall responsibility for your matter. If you are concerned about the work of any of the staff working under that person, please speak to that person direct. 

If that person is unable to resolve your initial complaint, you should contact our Compliance Manager, Dr Charlotte Proudman at our office. 

This firm has a procedure in place which details how we handle complaints which you may request from us. We have eight weeks to consider your complaint from start to finish. If we have not resolved it within this time or you do not agree with the outcome you may complain to the Legal Ombudsman if you are an individual or a small business. 

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you. 

You can contact the Legal Ombudsman on 0300 555 0333; via email enquiries@legalombudsman.org.uk; and via post PO Box 6167, Slough SL1 0EH. 

If you are dissatisfied with our bill to you, and we cannot resolve this between us, you can apply to the court for an assessment of the bill under Part III of the Solicitor’s Act 1974. However, the Legal Ombudsman may not consider a complaint about a bill if an application to the court of assessment has been made. Please note that if all or part of the bill remains unpaid the firm may be entitled to charge interest.